Detail of : Geek Squad Advanced Repair Agent - Store 593 (Missoula) Job Openings in Missoula
The Geek Squad Advanced Repair Agent identifies and offers technology related, solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes and partnering with other team members. Agents diagnose technology issues through various troubleshooting activities including the use of specialty software. They are passionate about technology and leverage their technical abilities to create positive customer interactions by solving a variety of software and hardware issues. At , we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs. Key Responsibilities
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
Understands the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.
Establishes and maintains consistent rhythms for timely followup and ensures deliverables are met or exceeded.
Partners with other team members to ensure consistent and accurate documentation of customer requests and repairs.
6+ months experience diagnosing, troubleshooting, or repairing technology products
Experience actively using and learning about consumer electronics
Strong ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule inclusive of holidays, nights and weekends
Join our team! While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential. Ready? Let's do this! If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements,
If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :
All applications will be treated confidentially.
Only qualified, short-listed applicants will be invited for furthers process.
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