Collector Job Openings by Credit Acceptance in Atlanta
12 days ago
Credit Acceptance Vacancies 2020 - Credit Acceptance need a new employee to fill Collector that will be placed in Atlanta.
Credit Acceptance Jobs 2020
Detail of : Collector Job Opening in Atlanta
is proud to be an award-winning company! Our history of excellence and growth has resulted in many exciting career opportunities. For the 7th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members have created a world-class culture that promotes a positive workplace and drives us to succeed, making us one of the largest used car finance companies nationally.
Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why:
Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential.
Paid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day!
Flexible scheduling that allows you to pick your own hours on your assigned flex days.
98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company.
Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development.
A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others!
Great Place to Work culture that includes a relaxed work environment and allocated hours for having fun! We hold Company and department events during the year and have dedicated Fun Zones throughout the office.
An opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees.
About this Position:
NOTE: This position will work from home but does require you to live in the Atlanta area
Consistently, efficiently, and lawfully contact consumers who are behind on their auto loan payments
Professionally and respectfully persuade consumers to pay in an effort to bring and keep their account current
Ensure the information we depend on to contact and collect from these consumers is accurately maintained
Support additional consumer service requests
Outcomes & Activities:
Handle Phone Calls: You will spend a vast majority of your time signed on to our dialer to handle consumer phone calls
Collect Money: You will use our call model to handle each call in a manner that persuades consumers to pay
Provide Support: You will support consumer requests, including processing one-time and recurring phone payments
Update Contact Information: While speaking with consumers you will work to identify additional contact information
Receive and Act Upon Feedback: You will need to be open to ongoing feedback aimed at improving performance
Knowledge & Skills:
Assertive, personable and persuasive with our consumers
Comfortable negotiating, discussing sensitive financial issues, and selling solutions to consumers
Remain positive, professional, determined, calm and focused when faced with challenging situations
Overcome objections to pay and develop creative solutions to help bring consumers current
Quick thinker, with an ability to understand and interpret information promptly and effectively
Self-driven, motivated to help, and able to perform with minimal supervision in a team environment
Receptive to ongoing feedback aimed at improving the performance of you and your team
Ability to speak clearly, professionally and articulately on the telephone
Ability to talk and type at the same time (talking with consumers while documenting relevant notes)
Comfortable with repetitive tasks, sit and talk on the phone with a headset for the vast majority of the day
Ability to manage a flexible work schedule
Ability to operate office equipment (copy machines, fax, telephone, keyboard)
Ability to document account notes clearly and efficiently
Ability to work independently and in a team environment
High School Diploma
Previous customer service and/or collection experience in a call center environment
Experience in the finance or automotive industry
Experience in any position where you had to demonstrate excellent persuasive skills
Training & Schedule Requirements:
4 weeks Monday through Friday; 8:00 am5:00 pm
Virtual Training will be conducted beginning Monday, November 16th
Saturday and Sunday: 8:00am-5:00pm
Thursday and Friday: OFF
From $14.50/hour, plus uncapped monthly bonus potential and 90-Day Onboarding Bonus Guarantee
90-day Onboarding Bonus Guarantee adds at least $3.70 for each hour spent in training or on the phones during the first 90 days (equivalent to $18.20/hour)
Only minimum expectations need to be met to earn the bonus guarantee
This position will work from home.
Our Company Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
Insightful : Make timely well considered decisions, create innovative solutions and continuously learn.
Direct : Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
Earnest : Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Work onsite at the assigned work location or territory
Remain compliant with our policies processes and legal guidelines
All other duties as assigned
Attendance as required by department
Does this position align with your career goals? Do you meet the required qualifications? Do our PRIDE values resonate with you? Perfect! We want to hear from you. Advice !
We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application! P.S .
We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
is dedicated to providing an inclusive environment for all. We are proud to be an Equal Opportunity Employer and value a culturally diverse workforce. We believe in ensuring all team members demonstrate mutual respect for one another. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information may collect from you.
For further information, please refer official source from Credit Acceptance Career Center on following link below. If you meet the requirement and are interested in building a future career with Credit Acceptance, please register yourself at :
Application will be treated strictly confidential .
Only short-listed candidates will receive responses.
If you are not interested in Collector Atlanta November 2020 Credit Acceptance above, you can try to find your job by read related jobs from another company in Atlanta below.
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