Job Detail

Patient Experience Coordinator Job Openings by The Portland Clinic in Portland

The Portland Clinic Vacancies 2020 - The Portland Clinic call the best people to fill Patient Experience Coordinator that will be placed in Portland.

The Portland Clinic Recruitment 2020

Detail of : Patient Experience Coordinator Job Openings in Portland

JOB TITLE: Patient Experience Coordinator
SUPERVISOR: Quality Improvement Manager
HOURS PER WEEK: 40/Non-Exempt
DEPARTMENT: Quality
The following information is designed to outline the essential functions and position
requirements of this job. It does not identify all tasks that may be expected, nor address the
performance standards that must be maintained. PRIMARY FUNCTION: To lead the service recovery efforts at to improve
quality of care and patient satisfaction. To assist the Quality Coordinator and Risk Manager in
service recovery related projects and programs including, but not limited to, Peer Review
Committee, HIPAA training and staff education on customer service. To assist in developing
and analyzing the impact of Quality Improvement and Risk Management programs at The
Portland Clinic. DUTIES AND RESPONSIBILITIES: (* ESSENTIAL FUNCTIONS)
1. Receives incoming patient complaints and distributes information to the appropriate
supervisor or department for review and follow up.*
2. Facilitates communication between patients and managers/providers to ensure patient
concerns are adequately addressed.*
3. Manages the quality database.*
4. Analyzes trends in patient feedback, quality measure performance and risk across all
departments of .*
5. Assists the Quality Coordinator with the design, implementation and ongoing assessment
of the effectiveness of quality improvement projects at .*
6. Partners with the clinic’s malpractice carrier, Risk Manager and Quality Coordinator on
risk mitigation efforts at .*
7. Maintains an understanding of current TPC and PCCA value-based insurance contracts
including reimbursement methodologies, quality measurement and reporting
requirements.*
8. Assists in the development of strategies to improve patient satisfaction at The Portland
Clinic.*
9. Leads staff trainings on topics related to customer service and patient satisfaction as
directed by the Quality Coordinator.*
10. Coordinates required HIPAA training for employees of under the
direction of the Risk Manager.
11. Participates as an active team member on committees such as the Peer Review
Committee, Quality Management Committee, Service Excellence Committee and PCCA
Quality Subcommittee.*
12. Demonstrates empathy, concern and respect in all forms of communication with patients
and staff.
13. Maintains confidentiality.
14. Concisely and accurately consolidates performance information on quality, patient
satisfaction and/or risk to be relayed to key stakeholders, when appropriate.*
15. Attends conferences, webinars and internal meetings as needed.
16. Attends work regularly as scheduled. EDUCATION/LICENSES REQUIRED:
High School Diploma or equivalent EXPERIENCE/QUALIFICATIONS PREFERRED:
Healthcare experience
Experience in customer service and patient complaints
Values team success
Proficiency in Microsoft Windows and Office, including Excel
Excellent communication and presentation skills
Organizational skills,

Should you are interested and qualified, please apply in confidence by filling online application form at :

Notes :
  • Only qualified candidates that meet with the above requirements would be processed in this recruitment.
  • Only short listed candidates will be notified.

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