Detail of : Patient Experience Coordinator Job Openings in Portland
JOB TITLE: Patient Experience Coordinator SUPERVISOR: Quality Improvement Manager HOURS PER WEEK: 40/Non-Exempt DEPARTMENT: Quality The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
PRIMARY FUNCTION: To lead the service recovery efforts at to improve quality of care and patient satisfaction. To assist the Quality Coordinator and Risk Manager in service recovery related projects and programs including, but not limited to, Peer Review Committee, HIPAA training and staff education on customer service. To assist in developing and analyzing the impact of Quality Improvement and Risk Management programs at The Portland Clinic.
DUTIES AND RESPONSIBILITIES: (* ESSENTIAL FUNCTIONS) 1. Receives incoming patient complaints and distributes information to the appropriate supervisor or department for review and follow up.* 2. Facilitates communication between patients and managers/providers to ensure patient concerns are adequately addressed.* 3. Manages the quality database.* 4. Analyzes trends in patient feedback, quality measure performance and risk across all departments of .* 5. Assists the Quality Coordinator with the design, implementation and ongoing assessment of the effectiveness of quality improvement projects at .* 6. Partners with the clinic’s malpractice carrier, Risk Manager and Quality Coordinator on risk mitigation efforts at .* 7. Maintains an understanding of current TPC and PCCA value-based insurance contracts including reimbursement methodologies, quality measurement and reporting requirements.* 8. Assists in the development of strategies to improve patient satisfaction at The Portland Clinic.* 9. Leads staff trainings on topics related to customer service and patient satisfaction as directed by the Quality Coordinator.* 10. Coordinates required HIPAA training for employees of under the direction of the Risk Manager. 11. Participates as an active team member on committees such as the Peer Review Committee, Quality Management Committee, Service Excellence Committee and PCCA Quality Subcommittee.* 12. Demonstrates empathy, concern and respect in all forms of communication with patients and staff. 13. Maintains confidentiality. 14. Concisely and accurately consolidates performance information on quality, patient satisfaction and/or risk to be relayed to key stakeholders, when appropriate.* 15. Attends conferences, webinars and internal meetings as needed. 16. Attends work regularly as scheduled.
EDUCATION/LICENSES REQUIRED: High School Diploma or equivalent
EXPERIENCE/QUALIFICATIONS PREFERRED: Healthcare experience Experience in customer service and patient complaints Values team success Proficiency in Microsoft Windows and Office, including Excel Excellent communication and presentation skills Organizational skills,
Should you are interested and qualified, please apply in confidence by filling online application form at :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only short listed candidates will be notified.
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