Detail of : Service Coordinator (Industrial Automation) Job Opening in Marion
Be part of the fastest growing industry worldwide – Robotic Automation!Scott RobotWorx is a global leader for robotics solutions. We work with leading manufacturers and logistics operators to create solutions that improve workflows, increase efficiency and drive performance. We design and supply robotic cells, re-conditioned robots, and complete solutions. We need a talented and motivated Robot Service Coordinator!Your role is to provide coordination and support to the Service Team – making sure RobotWorx provides the highest level of service in the market. You are also expected to build and maintain the customer relationship and RobotWorx reputation as a quality trusted robotic solutions provider.In return, we offer an attractive base and incentive package, full benefits with matching 401k, time off and more.ESSENTIAL DUTIES AND RESPONSIBILITIES: Acts as the initial point of contact for all customer-related service sales and warranty issues Follow standard processes and procedures for technician travel and sales. Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business. Organize ideas and communicate oral messages appropriate to listeners and situations. Follow up and make scheduled call backs to customers where necessary. Stay current with system information, changes and updates. Defining the best company products alongside the service technicians to address the requirements of the customer enquiry while demonstrating an in-depth understanding of the company products, functions, features and benefits. Coordinate with other members of the service team to ensure all information is accurate and complete to be sent to the customer. Effective handling of shipped projects during their time of service need while remaining the customer’s advocate. Assist technicians in the coordination of all travel (rental car, lodging, flight, etc.) when they are offsite to a customer facility or training. Handle warranty-related issues in coordination with the project team, if applicable, as well as the service technicians Study and standardize procedures to improve efficiency of the service team.
REQUIRED EXPERIENCE / QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Minimum (2) years’ experience within the technical service industry preferred or related proven experience. Minimum (2) years’ experience in planning/ scheduling of technical team Associate’s degree in a technical field preferred or proven equivalent experience Technical background with understanding and/or hands-on experience in automation technologies preferred. Excellent client-facing and internal communication skills Solid organizational skills including attention to detail and multi-tasking skills. Practical, highly adaptable, resourceful and organized Able to solve problems on the spot and complete the work thoroughly. Ability to work independently as well as within a team. Self-motivated, confident, able to conduct presentations in small groups. Proficient and professional verbal and written communication Commercially aware Machine and personal safety aware
Job Type: Full-timePay: From $40,000.00 per yearBenefits:401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Relocation assistance Retirement plan Tuition reimbursement Vision insurance
Schedule:Monday to Friday
Ability to Commute/Relocate:Marion, OH 43302 (Required)
Experience:technical service: 2 years (Preferred) project scheduling for a technical team: 2 years (Preferred)
Work Location:One location
Benefit Conditions:Waiting period may apply Only full-time employees eligible
COVID-19 Precaution(s):Remote interview process Personal protective equipment provided or required Plastic shield at work stations Temperature screenings Social distancing guidelines in place Virtual meetings Sanitizing, disinfecting, or cleaning procedures in place
For more detail information about the program, please refer official source from Scott Automation + Robotics on following link below. If you meet these requirements, please register yourself at :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only short-listed candidates will receive responses.
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